The chaos of managing a workshop: Lost orders, outdated stock, and customers calling 10 times

If you run a mechanical workshop or a Technical Assistance Service (SAT), you know that day-to-day is a race against the clock. Between receiving vehicles, assigning technicians, searching for parts in the warehouse, and following up on each repair, it's easy to miss a detail. And when the customer calls to ask if their car is ready, not having a clear answer breeds distrust and bad reviews.

The solution is not more papers or spreadsheets. You need a CRM for workshops and SAT that centralizes everything: from the work order to stock control and customer communication. And if that CRM is NEXGestión, even better, because you can adapt it exactly to your workflow without knowing how to program.

Digital work order: Goodbye to paper slips

With NEXGestión, each repair starts with a digital work order. You register the vehicle, the customer, the symptoms, and the tasks to be performed. You assign the technician immediately and set priorities. Everything is linked: customer history, parts used, time invested. And best of all: the customer can see the status of their repair in real time from their customer portal.

Need a custom field? With our low-code module, you add it in minutes. For example, a "mileage" or "fuel type" field. Without touching a line of code.

Parts stock: Never run out of a critical spare part again

Inventory control is the Achilles' heel of many workshops. With NEXGestión, you keep an updated stock of each part: from oil filters to brake cylinders. Every time you use a part in a work order, the stock is automatically deducted. And if the level drops below the minimum, you receive an alert to reorder.

Additionally, you can connect your CRM with suppliers via APIs or webhooks. So when stock reaches zero, a purchase order is automatically generated. And if you work with multiple warehouses? No problem: NEXGestión supports locations and transfers between warehouses.

Customer portal: Transparency that builds loyalty

One of the biggest headaches is constant communication with the customer. "Is my car ready yet?", "How much longer?", "What did they do to it?" With NEXGestión's customer portal, the customer accesses a private panel where they see the status of their order, the parts used, the approved budget, and the repair history. They can even download the invoice. All without calls or emails.

And if you want to go a step further, you can integrate automatic notifications: when the order changes status (e.g., from "under review" to "in repair"), the customer receives an email or SMS. This reduces anxiety and improves the experience.

What if you need something that isn't pre-built?

Here's the magic of NEXGestión: you create your own module. With the help of our integrated AI, you describe what you need and the system generates the fields, flows, and permissions. For example, a module to manage extended warranties or to schedule preventive maintenance reminders. All without programming.

Additionally, you can connect NEXGestión with other tools you already use: electronic invoicing, calendars, payment gateways. Thanks to webhooks and APIs, integration is a piece of cake.

Success stories: Workshops that transformed their management

From a multi-brand workshop with 5 technicians to an SAT specialized in industrial machinery, our clients have reduced response time by 40% and eliminated inventory errors. Want to see how they did it? Read our article on Success Stories.

And if you want to dive deeper into how to automate processes with n8n and AI, don't miss our guide: Business process automation with n8n and AI: The new frontier of efficiency.

Conclusion: Stop putting out fires and start managing

An organized workshop is a profitable workshop. With NEXGestión, you have total control over your work orders, parts stock, and communication with your customers. And if your workflow is unique, we adapt it with you. Try NEXGestión for free today and discover how an agile CRM can transform your workshop.